Return & Refund Policy

We want you to love your purchase! Please review our return policy below before placing your order.

Skincare & Body Care Products

Due to the hygienic nature of our products, we do not accept returns or exchanges on any opened or used items, including but not limited to:

• Body Butters

• Body Scrubs

• Body Oils

• Perfumes & Fragrance Products

• Skincare Products

• Lip Care Products

• Bath & Body Products

This policy helps us ensure the safety, quality, and integrity of the products we provide to every customer.

If your product arrives damaged, defective, or you receive the wrong item, please contact us within 7 business days of delivery, and we'll be happy to review your order and work toward a resolution.

Apparel Returns

We gladly accept returns on unworn, unwashed, and unused apparel in its original condition with all original tags (if applicable).

To be eligible for a return, you must contact us within 7 business days from the date your order was marked as delivered.

Once your return is approved, return instructions will be provided. Customers are responsible for return shipping costs unless the item was received damaged or we made an error with your order.

After your returned item is received and inspected, approved refunds will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Opened or used body care products

• Opened or used skincare products

• Opened or used fragrance products

• Opened or used hair care products
  

• Gift cards

• Clearance, final sale, or promotional items (if marked as final sale). Any item that is marked 50% off and higher are FINAL SALE.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us via email at support@seventhavenuekin.com within 7 business days of delivery. Include your order number along with clear photos of the product and packaging so we can evaluate your claim and provide the best possible resolution.

Return Request Window

All return or refund requests must be submitted via email at support@seventhavenuekin.com within 7 business days of the delivery date. Requests received after this timeframe may not be eligible for a return, refund, or exchange.

Refunds

Once an eligible return has been received and inspected, your refund will be processed to your original payment method. Original shipping charges are non-refundable unless the return is the result of our error or a damaged/defective item.

Contact Us

If you have questions about your order or would like to request a return, please contact our customer support team within the required timeframe. We're committed to providing the best possible experience and will do our best to assist you.