Customer Support

We are a small, handmade brand. A real person reads every message — and we answer all of them.

Contact us

Email: support@seventhavenueskin.com
Please allow 2-3 business days for a reply.

Please include your order number and the email you ordered with. It gets you answered faster.

How long does my order take?

Please allow 10-14 business days for your order to ship.

Everything we sell is handmade in small batches and made to order — nothing sits on a shelf waiting. That 10-14 business days is the time it takes to actually make your order before it leaves us. Transit time with the carrier is on top of that.

Business days are Monday through Friday and do not include weekends or holidays.

Where is my order?

You will get a shipping confirmation with tracking as soon as your order leaves us. If it has been longer than 14 business days and you have not heard anything, email us with your order number and we will chase it down.

Something arrived damaged or wrong

Email us within 7 days of delivery with your order number and a photo of the item and the packaging. We will make it right.

Can I change or cancel my order?

Email us as quickly as you can. Because each order is made by hand to order, once it has gone into production we may not be able to change it — but we will always try.

Discounts and codes

Our current sitewide discount applies automatically at checkout. There is nothing to enter. If you do not see it on the payment page, email us before placing the order.