Returns & Refund Policy
Last updated: June 21, 2026
At Seventh Avenue Beauty, every product is handcrafted in small batches with care. Your satisfaction matters to us, and we want you to love what you ordered. If something isn’t right, we’re here to help.
Our return window
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, unopened, and in their original packaging. For health and hygiene reasons, we are unable to accept returns on products that have been opened or used.
How to start a return
Please contact us before sending anything back so we can help and confirm the details. Email support@seventhavenueskin.com with your order number and the reason for your return, and our team will guide you through the next steps.
Where to send returns
Once your return is approved, please mail it to:
Seventh Avenue Beauty
Returns Department
645 Wynn Drive #22087
Huntsville, AL 35806
United States
We recommend using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to our error (see below).
Damaged, defective, or incorrect items
If your order arrives damaged or defective, or you received the wrong item, we will make it right at no cost to you. Please email support@seventhavenueskin.com within 7 days of delivery with your order number and a photo of the issue, and we will arrange a free replacement or refund.
Refunds
Once we receive and inspect your returned item, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Non-returnable items
- Opened or used products (for health and safety reasons)
- Gift cards
- Items marked “Final Sale” or “Clearance”
Questions?
We are always happy to help. Reach us at support@seventhavenueskin.com or through our Contact page.